Warranty

5 Year Guarantee on Door Products

Every William Russell Doors product is a work of art

It has been carefully hand crafted using the finest materials and will provide you with many years of service by following the care instructions.

All doors supplied by William Russell Doors are covered by a 5 Year Guarantee against faulty workmanship and materials subject to compliance with the company’s Door Care Instructions and pre-finishing recommendations.

Natural variations in the colour and texture of the timber, and normal show through of frame and core components in flush doors are not considered as defects.

Always follow manufacturers’ instructions for any products used in association with your new William Russell door such as door hardware, paints and other finishes.


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WARRANTY

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the Goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

In addition to any rights and remedies that you may have under the Australian Consumer Law or any other law and subject to terms and conditions set forth herein, WILLIAM RUSSELL DOORS warrants that, if within five (5) years from the date of shipment by the manufacturer (“Warranty Period”) the doors manufactured by WILLIAM RUSSELL DOORS prove defective by reason of faulty workmanship or material, WILLIAM RUSSELL DOORS will repair or replace the door unfinished and in the form as originally supplied without charge ( “Warranty”).


STORAGE

Always store your raw doors flat, in a dry place and avoid freshly plastered areas.


INSTALLATION

All solid construction and external doors need to be hung with three hinges to provide sufficient support. The structural strength of the door must not be impaired in the fitting of the door, application of hardware, alterations or in excessive trimming of the door. If in doubt, please contact us for expert advice. Awnings are recommended for entrance doors exposed to weather.


TIMBER VARIATIONS

The timber and veneers used in doors are a natural product that will have significant variation in colour and grain pattern. William Russell Doors will utilise its skills developed over 50 years to give you a quality product but these variations are unavoidable and will not be considered defects under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same. Please note: Sassafras varies widely in appearance from one panel to another, consistency cannot be guaranteed.

The timber used for matching timber edge strips will be matched to the door edge unless specified differently at time of order. As timber is a natural product there may be significant variation in colour and grain pattern. Timber edge strip thickness may vary due to the variance in moisture content, this is not considered a defect under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same.


FINISHING OF DOORS

Immediately after fitting and prior to hanging, the entire door (including the top and bottom edges) should be finished to prevent undue absorption of moisture or to prevent the timber drying out. Always use a paint or finish from a reputable paint supplier, ensure you use the correct finish for the application and timber species. Always follow the paint manufacturers advice.

Exterior finishes shall be used on external doors and doors exposed to direct sunlight should be finished with light reflective colours, as dark colours can cause excessive heat absorption resulting in bowing, twisting and shrinkage.

Direct sunlight may discolour timber doors where clear finishes are used as clear finishes are transparent to light and offer limited UV protection. Awnings are recommended for entrance doors exposed to weather.

Semi gloss or satin finishes are recommended for all doors to reduce show-through. Normal show-through of frame components in flush panel doors shall not be considered a defect under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same. In particular, hard two pack finishes should not be used on joinery doors where normal movement will cause cracking of the finish. Please contact us for advice on the suitability of a particular door type for the paint finish you have selected.

The objective of finishing a door is to seal the timber; that is to prevent moisture absorption or loss. William Russell Doors will not accept responsibility under the Warranty for doors where the moisture content falls below 10% or exceeds 15% and to the extent permitted by law William Russell Doors will not be liable for the same. Your paint supplier should be consulted as to the number of coats required to effectively seal the door. It is the responsibility of the owner to maintain an ongoing adequate seal, according to the paint supplier's recommendations, to prevent deterioration of the doors.


GENERAL CONDITIONS

William Russell Doors will not assume responsibility for doors under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same if the doors became defective because of failure to follow these recommendations, or for hazards of shipment or storage, after doors leave the control of the manufacturer. Doors must be inspected upon arrival for visible defects and all claims under the Warranty based thereon must be filed immediately.

Any such defects must be brought to the attention of the manufacturer promptly when discovered and in any event within five (5) years from the date of shipment by the manufacturer.

In order to claim under the Warranty you must:

(1) Contact us at the address below within the Warranty Period [or 7 days thereafter]; or
(2) Contact the supplier within the Warranty Period [or 7 days thereafter]; and
(3) Provide the original proof of purchase.

William Russell Doors is not liable to reimburse the purchaser under the Warranty for doors repaired or replaced without prior written consent of the manufacturer to such repair or replacement. A warp not exceeding 5mm on doors up to 2134 x 914 x 38 or 6mm on doors over 2134 x 914 x 38mm and up to 2438 x 1219 x 38mm shall not be considered a defect under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same. Doors in excess of 2438mm high or 1219mm wide are not guaranteed against bow or twist under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same.

The Warranty is limited to repair or replacement only. As far as the law permits, William Russell Doors is not liable for any loss or damage caused to property or persons arising from any cause whatsoever. This warranty does not include the cost of transportation to or from us.

Contact us or the supplier for further details.

William Russell Doors
31 Koornang Road,
Scoresby, Victoria 3179
Telephone (03) 9763 1544
Facsimile: (03) 9764 2250