Warranty


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DOOR CARE & MAINTENANCE


Always store your raw doors flat, in a dry place and avoid freshly plastered areas.

All solid construction and external doors need to be hung with three hinges to provide sufficient support. The structural strength of the door must not be impaired in the fitting of the door, application of hardware, alterations or in excessive trimming of the door. If in doubt, please contact us for expert advice. Awnings are recommended for entrance doors exposed to weather.

Immediately after fitting and prior to hanging, the entire door (including the top and bottom edges) should be finished to prevent undue absorption of moisture or to prevent the timber drying out. Always use a paint or finish from a reputable paint supplier, ensure you use the correct finish for the application and timber species. Always follow the paint manufacturers advice.

Exterior finishes shall be used on external doors and doors exposed to direct sunlight should be finished with light reflective colours, as dark colours can cause excessive heat absorption resulting in bowing, twisting and shrinkage.

Direct sunlight may discolour timber doors where clear finishes are used as clear finishes are transparent to light and offer limited UV protection. Awnings are recommended for entrance doors exposed to weather.

Semi gloss or satin finishes are recommended for all doors to reduce show-through. Normal show-through of frame components in flush panel doors shall not be considered a defect under the Warranty and to the extent permitted by law William Russell Doors will not be liable for the same. In particular, hard two pack finishes should not be used on joinery doors where normal movement will cause cracking of the finish. Please contact us for advice on the suitability of a particular door type for the paint finish you have selected.

The objective of finishing a door is to seal the timber; that is to prevent moisture absorption or loss. William Russell Doors will not accept responsibility under the Warranty for doors where the moisture content falls below 10% or exceeds 15% and to the extent permitted by law William Russell Doors will not be liable for the same. Your paint supplier should be consulted as to the number of coats required to effectively seal the door. It is the responsibility of the owner to maintain an ongoing adequate seal, according to the paint supplier's recommendations, to prevent deterioration of the doors.